Key Responsibilities

1.      Operational Leadership

o     Assist the General Manager in managing the overall operations of the hotel, including front office, housekeeping, maintenance, food and beverage, and sales.

o   Ensure that all hotel departments operate efficiently and in accordance with established standards and procedures.

o   Monitor daily operations to ensure consistency in service quality and guest satisfaction.

o   Serve as the acting General Manager in the absence of the GM, making critical decisions and resolving issues as they arise.

2.      Staff Management and Development

o   Supervise department heads and staff, providing leadership, guidance, and support to ensure a motivated and productive team.

o   Assist in recruiting, hiring, training, and evaluating staff to ensure high performance and adherence to hotel standards.

o   Conduct regular meetings with department heads to review performance, address challenges, and discuss operational improvements.

o   Promote a positive work environment that encourages teamwork, collaboration, and continuous learning.

3.      Guest Experience Management

o   Oversee guest services to ensure a superior guest experience from check-in to check-out, addressing and resolving any guest concerns or complaints.

o   Monitor guest feedback through surveys, reviews, and direct interactions, using insights to drive improvements in service delivery.

o   Ensure that all guest requests and special needs are met promptly and courteously, enhancing overall guest satisfaction.

4.      Financial and Budgetary Management

o   Assist in the development and management of the hotel’s budget, ensuring financial goals are met or exceeded.

o   Monitor departmental expenses, labor costs, and revenue generation to ensure profitability and cost-effectiveness.

o   Review financial reports, including daily revenue reports and monthly financial statements, to track performance and identify areas for improvement.

o   Collaborate with the General Manager to implement strategies for increasing revenue, optimizing operational costs, and maximizing profitability.

5.      Quality Control and Compliance

o   Ensure that all hotel operations comply with local, state, and federal regulations, including health and safety standards.

o   Conduct regular inspections of guest rooms, public areas, and back-of-house spaces to maintain high standards of cleanliness, safety, and operational efficiency.

o   Implement and oversee quality control measures, ensuring consistency in service and operations across all departments.

o   Develop and enforce standard operating procedures (SOPs) for all departments, ensuring compliance and operational excellence.

6.      Strategic Planning and Collaboration

o   Work closely with the General Manager to develop and execute the hotel’s strategic goals and initiatives.

o   Collaborate with sales and marketing teams to drive business growth, increase occupancy, and enhance the hotel’s reputation.

o   Participate in management meetings, contributing insights and recommendations to improve overall hotel performance.

o   Foster strong relationships with guests, vendors, and the local community to promote the hotel and drive business.

Other duties as assigned to meet the needs of the property. 

Qualifications:

• Bachelor’s degree in hospitality management, business administration, or a related field; equivalent experience may be considered.
• Proven experience in hotel management or a similar leadership role, with a strong background in operations, guest services, and financial management.
• Strong leadership and team management skills, with a focus on staff development and guest satisfaction.
• Excellent communication and interpersonal skills, with the ability to interact effectively with guests, staff, and management.
• Strong organizational and problem-solving skills, with the ability to manage multiple priorities in a fast-paced environment.
• Proficiency in hotel management software and financial reporting systems. 

Working Conditions:

• Flexible working hours, including weekends and holidays.
• May require on-call availability for emergencies or special events.
• Physical stamina required for long periods of standing, walking, and interacting with guests and staff. 

Benefits:

·        Competitive salary and performance-based bonuses.

·        Paid Time off & Holiday Pay

·        Reimbursement for health coverage.

·        Bonus program available.

·        Employee discounts on hotel stays and services.

·        Opportunities for career advancement and professional development.

The statements in this job description are intended to represent key duties and the level of work being performed. They are not intended to be ALL responsibilities of the job.

Crossroads Hospitality, LLC and its affiliates are Equal Opportunity/Affirmative Action Employers, and encourage women, minorities, individuals with disabilities, and protected veterans to apply.

The Night Auditor is responsible for overseeing the overnight operations of the hotel, balancing the day’s financial transactions, and ensuring that all guest services are provided efficiently during the night shift. This role involves performing front desk duties, reconciling accounts, and ensuring a safe and quiet environment for guests.

Key Responsibilities

1. Nightly Accounting and Reporting
• Reconcile and balance daily financial transactions, including room charges, food and beverage sales, and other hotel services.
• Prepare and distribute daily reports, such as the daily revenue report, occupancy report, and other financial summaries for management review.
• Ensure that all transactions are accurately posted in the hotel’s property management system (PMS).
• Conduct nightly audits of guest accounts, checking for discrepancies and resolving any issues.
2. Front Desk Operations
• Perform check-in and check-out procedures for late arrivals and early departures, ensuring all guest information is accurately recorded.
• Handle guest inquiries, reservations, and requests during the overnight shift, providing courteous and professional service.
• Monitor and respond to guest needs, ensuring a quiet and restful environment throughout the night.
• Manage the front desk area, ensuring it is clean, organized, and stocked with necessary supplies.
3. Security and Safety
• Conduct regular security checks of the hotel premises, ensuring that all doors are locked, and the property is secure.
• Respond to any security or emergency situations, following hotel protocols and notifying the appropriate authorities if necessary.
• Ensure that all safety procedures are followed, including fire safety and emergency evacuation plans.
• Report any suspicious activity or security concerns to the management team immediately.
4. Guest Service and Relations
• Provide exceptional service to all guests, handling any issues or complaints that arise during the night shift.
• Assist with any special requests or accommodation, ensuring that guests have a comfortable and pleasant stay.
• Maintain a friendly and professional demeanor when interacting with guests, creating a welcoming atmosphere.
• Ensure that all guest concerns are documented and communicated to the morning shift for follow-up if necessary. 

5. Administrative Duties
• Prepare end-of-day procedures and ensure that all financial data is accurately processed and recorded.
• Assist with administrative tasks such as preparing invoices, processing payments, and updating guest records.
• Review and process any wake-up calls, late check-outs, or special requests for the following day.
• Support other hotel departments as needed during the night shift, ensuring seamless operations.

Other duties as assigned to meet the needs of the property and comply with Brand standards. 

Qualifications:

• High school diploma or equivalent; additional education in hospitality management or accounting is a plus.
• Previous experience in a front desk, accounting, or night audit role within a hotel is preferred.
• Strong numerical and analytical skills, with experience in handling financial transactions and reconciliations.
• Proficiency in property management systems (PMS) and accounting software.
• Excellent communication and customer service skills, with the ability to handle guest issues professionally.
• Ability to work independently and manage time effectively during overnight shifts.
• Strong attention to detail and commitment to accuracy. 

Working Conditions:

• Overnight shifts, including weekends and holidays.
• Ability to work independently in a quiet, low-traffic environment.
• Physical stamina required for standing, walking, and occasionally lifting items (up to 25 lbs). 

Benefits:

• Competitive salary and potential for bonuses.
• Employee discounts on hotel stays.
• Opportunities for career growth and development within the hotel. 

The statements in this job description are intended to represent key duties and the level of work being performed. They are not intended to be ALL responsibilities of the job.

Crossroads Hospitality, LLC is an Equal Opportunity/Affirmative Action Employer, and encourages women, minorities, individuals with disabilities, and protected veterans to apply.

The Front Desk Agent is the first point of contact for guests at the hotel, responsible for providing exceptional service during check-in, check-out, and throughout their stay. This role involves handling guest inquiries, processing reservations, and ensuring that all guest needs are met with efficiency and professionalism.

Key Responsibilities

1. Guest Service
• Welcome guests upon arrival, ensuring a warm and friendly reception.
• Perform check-in and check-out procedures accurately, efficiently, and in accordance with hotel policies.
• Assist guests with reservations, room assignments, and any special requests to ensure a pleasant stay.
• Provide guests with information about hotel amenities, services, and local attractions, offering recommendations as needed.
• Address and resolve guest concerns or complaints promptly, escalating issues to the Front Desk Manager when necessary.
2. Front Desk Operations
• Process guest payments, including cash, credit cards, and room charges, ensuring all transactions are handled securely and accurately.
• Answer and direct incoming calls, taking reservations and handling guest inquiries with professionalism.
• Manage room keys, ensuring they are issued, tracked, and returned securely.
• Coordinate with housekeeping and maintenance departments to ensure rooms are clean, ready for occupancy, and that any guest requests are fulfilled.
3. Administrative Tasks
• Maintain accurate records of guest information, reservations, and billing details in the property management system (PMS).
• Balance and reconcile daily transactions, ensuring accuracy in cash handling and credit card processing.
• Prepare and distribute guest folios at check-out, ensuring all charges are accurate and accounted for.
• Assist in maintaining the cleanliness and organization of the front desk area, including stocking supplies and managing inventory.
4. Collaboration and Communication
• Work closely with other departments, such as housekeeping and food and beverage, to ensure seamless service and guest satisfaction.
• Communicate effectively with the Front Desk Manager and other team members regarding guest needs, special requests, and any operational issues.
• Participate in team meetings and training sessions to stay updated on hotel policies, procedures, and promotions.
• Support the front desk team during busy periods or when additional help is needed.
5. Security and Safety
• Follow all security procedures, including verifying guest identities and maintaining key control.
• Report any suspicious activities, safety hazards, or maintenance issues to hotel management immediately.
• Ensure that guest privacy and confidentiality are maintained at all times.

Other duties as assigned to meet the needs of the property.

Qualifications:

• High school diploma or equivalent.
• Previous experience in a front desk, customer service, or hospitality role is preferred.
• Strong communication and interpersonal skills, with a focus on guest service.
• Proficiency in front desk software systems, including property management systems (PMS).
• Ability to work independently and handle multiple tasks efficiently in a fast-paced environment.
• Strong problem-solving skills and attention to detail.
• Physical ability to stand for extended periods and handle guest luggage if necessary.

Working Conditions:

• Flexible working hours, including weekends and holidays.
• May require working in shifts, including evenings and overnight.
• Physical stamina is required for long periods of standing and interacting with guests.

Benefits:

• Competitive salary.
• Employee discounts on hotel stays.
• Opportunities for career advancement within the hotel.

The statements in this job description are intended to represent key duties and the level of work being performed. They are not intended to be ALL responsibilities of the job.

Crossroads Hospitality, LLC is an Equal Opportunity/Affirmative Action Employer, and encourages women, minorities, individuals with disabilities, and protected veterans to apply.

The Breakfast Host is responsible for preparing, setting up, and maintaining the breakfast area to ensure guests have a pleasant and satisfying start to their day. This role involves interacting with guests, keeping the breakfast area clean and well-stocked, and ensuring all food items meet the hotel’s quality standards. 

Key Responsibilities 

1.Breakfast Setup and Maintenance

o   Prepare and set up the breakfast area before service begins, ensuring all food items, beverages, and supplies are available.

o   Monitor the breakfast area throughout service, replenishing food and beverages as needed.

o   Ensure all food items are presented attractively and meet the hotel’s quality standards.

o   Clean and sanitize tables, chairs, and counters during and after service to maintain a neat and hygienic environment. 

2.Guest Interaction

o   Greet guests warmly as they enter the breakfast area, offering assistance with seating and any special requests.

o   Respond to guest inquiries and requests in a courteous and prompt manner, providing excellent customer service.

o   Assist guests with food selection, offering information on menu items and ingredients as needed. 

3.Food Safety and Quality Control

o   Follow all food safety and sanitation guidelines, including proper handling and storage of food items.

o   Monitor food temperatures and replenish hot and cold items to ensure they are served at the appropriate temperatures.

o   Report any food quality issues or supply shortages to the Food and Beverage Manager immediately. 

4.Inventory and Supplies

o   Keep track of breakfast inventory and inform the Manager of any items that need to be reordered.

o   Ensure that the breakfast area is stocked with all necessary supplies, including utensils, napkins, and condiments.

o   Assist with the ordering and restocking of food and beverage items as needed. 

5.General Duties

o   Assist with the setup and breakdown of the breakfast area, including moving furniture and equipment as required.

o   Work closely with other team members to ensure smooth and efficient operations.

o   Adhere to the hotel's standards for cleanliness, guest service, and operational efficiency.

Other duties as assigned to meet the needs of the property. 

Qualifications:

·       High school diploma or equivalent.

·       Previous experience in food service or hospitality is preferred.

·       Strong attention to detail and commitment to food safety and sanitation standards.

·       Excellent communication and customer service skills.

·       Ability to work independently and efficiently in a fast-paced environment.

·       Physical ability to lift and move objects (up to 25 lbs.) and stand for extended periods. 

Working Conditions:

·       Early morning shifts required, including weekends and holidays.

·       Physical stamina required for lifting, bending, and standing for long periods. 

Benefits:

·       Competitive salary.

·       Employee discounts on hotel stays.

·       Opportunities for career growth within the hotel.

The statements in this job description are intended to represent key duties and the level of work being performed. They are not intended to be ALL responsibilities of the job.

Crossroads Hospitality, LLC is an Equal Opportunity/Affirmative Action Employer, and encourages women, minorities, individuals with disabilities, and protected veterans to apply.

The Housekeeping Room Attendant is responsible for maintaining the cleanliness, orderliness, and appearance of guest rooms and public areas within the hotel. The Room Attendant ensures that all rooms are clean, stocked with necessary supplies, and ready for guests upon arrival.

Key Responsibilities 

1. Cleaning and Maintenance

o   Clean and service assigned guest rooms in a timely and thorough manner, following hotel standards and guidelines.

o   Make beds, change linens, vacuum/sweep/mop floors, dust, and polish furniture.

o   Clean and sanitize bathrooms, replenish towels, and other bathroom supplies.

o   Empty trash bins and ensure rooms are free of any debris.

o   Inspect rooms for maintenance issues and report any necessary repairs

2. Stocking and Supplies:

o   Replenish guest room amenities such as soap, shampoo, lotion, towels, and other necessary items.

o   Ensure that housekeeping carts are fully stocked and organized at the start and end of each shift.

o   Monitor and control the use of cleaning supplies to prevent waste.

3. Guest Interaction:

o   Respond to guest requests for additional amenities or services in a courteous and prompt manner.

o   Report any lost and found items to the housekeeping supervisor immediately.

o   Maintain a friendly and professional demeanor when interacting with guests.

4. Safety and Security:

o   Follow all safety procedures and guidelines, including proper handling of cleaning chemicals.

o   Ensure that guest room doors are securely locked after cleaning.

o   Report any suspicious activity or security concerns to hotel management.

5. General Duties:

o   Assist with cleaning of public areas as needed.

o   Work closely with other team members to ensure smooth and efficient operations.

o   Adhere to the hotel's standards for cleanliness, guest service, and operational efficiency.

Other duties as assigned to meet the needs of the property.

Qualifications:

·       High school diploma or equivalent.

·       Previous housekeeping experience in a hotel or similar environment is preferred.

·       Ability to work independently and efficiently in a fast-paced environment.

·       Strong attention to detail and a commitment to high standards of cleanliness.

·       Good communication skills and a customer service-oriented attitude.

·       Ability to lift and move heavy objects (up to 50 lbs) and stand for extended periods. 

Working Conditions:

·       Flexible working hours, including weekends and holidays.

·       Physical stamina is required for lifting, bending, and long periods of standing.

 Benefits:

·       Competitive salary and potential for tips.

·       Employee discounts on hotel stays.

·       Opportunities for career growth within the hotel.

The statements in this job description are intended to represent key duties and the level of work being performed. They are not intended to be ALL responsibilities of the job.

Crossroads Hospitality, LLC is an Equal Opportunity/Affirmative Action Employer, and encourages women, minorities, individuals with disabilities, and protected veterans to apply.

The Maintenance Technician is responsible for the upkeep, repair, and preventive maintenance of the hotel’s facilities, ensuring that all equipment, systems, and amenities are functioning properly. This role requires a hands-on approach to maintaining the property’s safety, cleanliness, and overall appearance, contributing to a positive guest experience.

Key Responsibilities

1.General Maintenance

o   Perform routine maintenance tasks, including minor plumbing, electrical, HVAC, and carpentry work.

o   Conduct regular inspections of the hotel’s facilities, identifying areas that require repairs or upgrades.

o   Troubleshoot and repair issues with hotel equipment, systems, and structures, such as lighting, air conditioning, and appliances.

o   Maintain the hotel’s exterior, including landscaping, parking areas, and outdoor amenities.

2. Preventive Maintenance

o   Execute preventive maintenance schedules to ensure that all systems operate efficiently and to prevent breakdowns.

o   Keep detailed records of maintenance activities, repairs, and any issues that arise.

o   Assist in the development and implementation of maintenance programs to enhance the longevity of the hotel’s assets.

3.Guest Interaction

o   Respond promptly to guest requests for maintenance services, ensuring that issues are resolved quickly and efficiently.

o   Maintain a professional and courteous demeanor when interacting with guests, addressing their concerns and ensuring their satisfaction.

4. Safety and Compliance

o   Follow all safety protocols and guidelines, ensuring a safe working environment for all staff and guests.

o   Ensure compliance with local, state, and federal regulations, including fire safety, electrical, and building codes.

o   Report any potential safety hazards or security concerns to management immediately.

5.Collaboration and Communication

o   Work closely with other departments, such as housekeeping and front desk, to ensure smooth operations and address maintenance needs.

o   Communicate effectively with the Maintenance Supervisor and management regarding ongoing issues, required supplies, and project updates.

Other duties as assigned to meet the needs of the property. 

Qualifications:

·       High school diploma or equivalent.

·       Proven experience in general maintenance or a related field, with a focus on hotel or hospitality environments preferred.

·       Strong technical skills in plumbing, electrical, HVAC, and carpentry.

·       Ability to read and interpret technical manuals, blueprints, and schematics.

·       Excellent problem-solving skills and attention to detail.

·       Ability to work independently and manage multiple tasks efficiently.

·       Physical ability to lift and move heavy objects (up to 50 lbs.) and work in various environmental conditions.

Working Conditions:

·       Flexible working hours, including weekends and holidays.

·       May be required to be on-call for emergency repairs.

·       Physical stamina required for lifting, bending, and working in confined spaces.

Benefits:

·       Competitive salary.

·       Employee discounts on hotel stays.

·       Opportunities for career advancement within the hotel. 

The statements in this job description are intended to represent key duties and the level of work being performed. They are not intended to be ALL responsibilities of the job.

                                                      Crossroads Hospitality, LLC is an Equal Opportunity/Affirmative Action Employer, and encourages women, minorities, individuals with disabilities, and protected veterans to apply.